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Frequently Asked Questions

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Sending money with ZipRemit is easy, secure and fast!We give you choices, so you can decide how you want to send or receive money.

Sending money with ZipRemit is easy, secure and fast!

First, use your email address to create a free account on our website- www.zipcoinremit.com

Enter the amount of money you want to send, your beneficiary’s information, and your payment information. Pay for your transaction

You can pay for online transfers using a credit or debit card (Visa or MasterCard), INTERAC online, email payment; and the cheapest way is to use our ZipWallet – ZIPCASH/CAD/USD/GBP/EUR

Fund your ZipWallet for as little as $5.00 CAD.

You need to use the billing address associated with the bank account or card you are using to pay. ZipRemit currently allows only one billing address on file. This address will be associated with all your payment methods.

To update your address, log in to your ZipRemit online profile and visit the ‘Payment Methods’ section.

Depending on where your beneficiary is located, he/she may have multiple options for how to receive money including cash pick up, bank deposit, mobile money, ZipWallet or airtime topup.

You can send money directly to your receiver's ZipWallet account. The money is reliably sent to the account typically within minutes after the transfer is submitted and successfully processed. Credit will be applied to the beneficiary wallet.

Money is typically ready for cash pickup within minutes after the transfer has been sent successfully, regardless of the payment method used, subject to compliance with regulatory requirements

When picking up cash, you will need the Transaction Number for the transaction along with a valid photo ID. The person who sent you money should have the Transaction Number. Some countries also require a valid proof of address when an ID does not contain an address.

We have flexible options for everyone and our service is built to solve day-to-day issues. So start sending with your community and low cost money transfer. Our solutions are all in One.

  • Send money
  • Airtime topup
  • Send food
  • ZipWallet- ZIPCO/CAD/USD/GBP/EUR

Start sending money to family in minutes using our lowest standard fee structure below:

Country 50-100 101-9,999 Currency
CANADA 4.99 8.99 CAD
USA 3.99 6.99 USD
UK 2.99 4.99 GBP
EUROPE 3.99 5.99 EUR
NOTE: 10,000+ we apply 1% + email: compliance@zipcoinremit.com
Processing fees
  • Debit/Credit card (Visa, Master card)- 4.25%
  • Email Payment / INTERAC Online - CA$ 5.00 to CA$ 799.00 it’s Free, CA$ 800.00+ it’s CA$ 2.00
  • ZipWallet- ZIPCO/CAD/USD/GBP/EUR- Free and best method to send money. Only foreign currency exchange (FX)MC rate will apply.

Our sending limits are based on the three type of Know Your Customer (KYC) onboarding procedure. This is a process of verifying our customers.

Based on how much you need to send to family; please select the appropriate KYC and complete the required steps. This is a one time process; done to protect you the customer, ZipCoin’s assets and to comply with the FINTRAC or other regulators.

Required Basic KYC Standard KYC Advanced KYC
Sending Amount $5-1000 $1001-5000 $5001+
Document
Enter Information Only
Document Type -- State ID, Driver Lic Or Passport
(Enter Information + Upload Doc)
State ID, Driver Lic Or Passport, Utility Bill, Bank Statement & Selfie
(Enter Information + Upload)

ZipRemit allows the sender to choose the currency in which the receiver can receive money. This option will appear when you are sending money or estimating fees. Payout in a choice of currencies is available only at select receive locations and subject to availability of that currency at time of collection.

Currently we are in most of the African countries and Nepal for money transfer

We are present in 170 countries globally including Canada and USA. Start your airtime top as low as $5.00 CAD

There are two ways to track the status of your transfer:

  • If you have an online profile, log in and view your Transaction History.
  • Enter your transaction number and your last name on our Track Money section.

Our sending limits are based on the three type of Know Your Customer (KYC) onboarding procedure. However, our settlement partner may have a limitation of $1000.00 USD for most African countries

This is a process of verifying our customers and it’s a regulatory requirement

Based on how much you need to send to family; please select the appropriate KYC and complete the required steps.

This is a one time process; done to protect you the customer, ZipRemit’s assets and to comply with the FINTRAC or other regulators.

Required Basic KYC Standard KYC Advanced KYC
Sending Amount $5-1000 $1001-5000 $5001+
Document
Enter Information Only
Document Type -- State ID, Driver Lic Or Passport
(Enter Information + Upload Doc)
State ID, Driver Lic Or Passport, Utility Bill, Bank Statement & Selfie
(Enter Information + Upload)

We authenticate your identity to ensure your personal and financial safety and to prevent fraud.

We work hard to protect your information and to ensure your peace of mind and have a robust security system to keep you safe around the clock.

Our company-level security uses 256-bit encryption so all the information you send to us remains private and secure. For example; the whole www.zipcoinremit.com website.

If you encounter an unauthorized charge from ZipRemit, please contact us: compliance@zipcoinremit.com immediately so that we may secure your account and investigate the activity.

There are multiple ways to cancel a money transfer:

If you sent the transaction online and you have an account, log in to your account and find the transaction in your transaction history. There is an option to cancel it on the Transaction Details page.

We’ll let you know when we’ve refunded your money. The time it takes for you to get your refund depends on how you paid,

  • Card payments take 2–10 working days
  • ZipWallet and Email payment- ZIPCO/CAD/USD/GBP/EUR is instant
  • INTERAC online is upto 24 hrs

Make sure to wait until the above time frame has passed before getting in touch about a refund — we’re not able to speed up the process.

If you’ve found an error with your beneficiary’s information, contact us immediately via tawk.to or admin@zipcoinremit.com. Keep any confirmation number or receipt handy to help in pulling up your transfer. ZipRemit and or our agents should be able to correct or modify your beneficiary’s details for you, even if it means adding a few more days to your delivery window as the system updates. If you’ve discovered the error outside business hours, try logging in to your account — you may be able to make the changes yourself if your transfer isn’t yet complete.

Yes, we do and amazing loyalty program rewards you big time. The more you spent with on our products; the more free freebies and goodies we will pamper you.

We honor simple things like your birthday, anniversary, graduation and community events.

Yes, our refer and earn provides you and every friend you refer who signs up and sends money successfully with our solution a platform to earn unlimited opportunity to send money free.

And the best part is that there’s no limit to how many new customers one person can refer.

Free money transfers; no problem at all refer 4 customers to us and your 5th transaction is always free. Refer more and earn more.

To get started, just click “Refer & Earn ” on our website and share your unique referral link with your friends & family through social media, text message, or email anytime and anywhere.

For first-timers, transferring money out of the country can be intimidating. However, your money is protected even after it leaves Canada.

Canadian law now requires banks; credit unions and money transfer providers to disclose information both before and after a transfer. These rules apply to all international transfers of $15 or more. Before an international transfer, you have the right to know:

  • The exact exchange rate you will pay.
  • Fees and taxes collected from you.
  • Fees charged by agents overseas and others involved in the process.
  • The amount your recipient is expected to receive (excluding foreign taxes and any pickup fees).

You should also be provided details on:

  • Your right to cancel the transfer. Unless the transfer has been picked up or deposited, you have 30 minutes (and sometimes more) to cancel at no charge.
  • Our company’s process to investigate and fix any errors. It generally has 90 days to resolve any problems.

Yes we are. As a licensed Money Services Business (MSB) registered in Alberta, Canada with license #2021372194 and is regulated by Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) registration #18463842.

ZipRemit and it's partners are required to comply with government-mandated verification requirements and Know Your Customer (KYC), which include validating customers' personal information.

For your safety and convenience, we will use information that you provide to verify your identity electronically.

However, we ask for additional documentation, such as your ID, a bank statement, or utility bill, etc.

In some cases, we may ask about the nature of your remittance. This information gives us a better understanding of whom you are sending money to and your reason for using ZipRemit

This understanding not only allows us to meet our regulatory obligations, but also, more importantly allows us to continually improve our service to you.

Any information you provide to ZipRemit is securely stored in accordance with our privacy policy.

You can make changes to your password, address, phone number and email address through our website.

  • Sign in to your account.
  • Select “Settings”.
  • From “Settings”, select “Profile information”.
  • Select “edit password”.
  • Enter your current password.
  • Enter your new password twice.
  • Select “change password” to complete and save your changes.
  • Select “edit address”.
  • Enter your new address.
  • Select “change address” to complete and save your changes.
  • Select “edit mobile number”.
  • Enter your new mobile number.
  • Select “change mobile number” to complete and save your changes.
  • Select “edit email address”.
  • Enter your new email address.
  • Select “change email” to complete and save your changes.
  • If you have any additional questions, please contact us (support@zipcoinremit.com)

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